Altus Renewables Limited ABN 86 0926 463 32 and all its subsidiaries (“we”/ ”us”/ ”our”) endeavour at all times to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles which together will be referred to in this policy as “Australian Privacy Law.” As a global business, we also strive to collect and handle personal information to align with global privacy best practice and in compliance with the laws of the other countries in which we operate.
You are not required to provide us with your name or any personal information if you do not wish to. You are free to use any name allowed by law. We, however, may not be able to deal further with you without obtaining your real name and other verifiable pieces of personal information.
If you do not provide personal information to us, we may be unable to tailor the content of our Platform to your preferences and your experience of our Platform may not be as enjoyable or useful.
We are not permitted by law to provide you with commercial credit nor are any external credit providers permitted to provide you with commercial credit without obtaining proof of your identity.
The kinds of personal information we collect
As a result of your visit to our websites, we may collect and store information about your visit including:
Your internet service provider or the providers of your internet browser software may also collect such information for their own purposes. We are not responsible for the collection, storage and use of such information by these entities and refer you to their respective privacy policies.
As a result of you dealing with us (whether as a prospective or an actual customer, guarantor, contractor, supplier, service provider, employee, user of one of our Platforms or in some other capacity), we may collect and store personal information from you or third parties about you, such as:
If you apply to us for commercial credit we will collect and store commercial credit information in addition to the above personal information. Details of the kinds of commercial credit information we collect, how we use it and with whom we share it are set out below under the heading “Commercial Credit Information.”
If, having received commercial credit from us, you apply to vary your payment arrangements with us on the grounds of hardship, youmay supply us with sensitive information in addition to the above personal information and commercial credit information. Details of the kinds of sensitive information we may collect, how we use it and with whom we share it are set out below under the heading “Hardship Information.”
If you apply to us for employment, we may also collect and store personal and, in addition, sensitive information about you including your:
Details of how we deal with such employment information are set out below under the heading “Employment Information.”
If you sign up for an account with us, complete one of our Forms, or use one of our Platforms, we may collect the following personal information about you:
We may also collect information about your device’s operating system, the name of your mobile carrier and network, details of your location, and with your permission, your GPS/geo-location.
If you sign up for one of our Platforms using a third party connection or login (such as Facebook), then that third-party may pass some information about your use of its services to us. This information may include (but is not limited to):
How we collect your personal information
As a result of you dealing with us, we may collect personal information directly from you and this may be in person, over the telephone, by mail, over the internet, through your use of a Platform, by other electronic means, by email or fax or by completion of a Form.
We may collect personal, credit and sensitive information about you from other sources when it is impractical or unreasonable for us to collect it directly from you. Among these other sources may be:
and we may collect that information directly from them in person, over the telephone, by mail, over the internet, through their use of a Platform, through a Form, by other electronic means, by email or by fax.
We may collect information about you from your visit to our website through the use of technologies such as anonymous identifiers, session variables, and/or cookies. You may be able to set your internet web browser to block or limit cookies. Some features of our website may not work as efficiently or not at all if you have done so. We will not match information collected in cookies with any other information we hold about you.
How we hold your personal information
We use reasonable endeavours and take reasonable steps to secure your personal information which include steps such as:
We are not responsible for the security of any computer, mobile phone, tablet computer or other device which you use to access our website or to communicate with us and through which we provide communications to you.
The purposes for which we collect, hold, use anddisclose your personal information
If you are a user of any website of ours, a prospective customer, a customer or guarantor of a customer’s credit, a contractor or supplier of goods and services to us, a job applicant or other person from or about whom we collect, hold, use and/or disclose personal information we shall do so only for the following purposes:
Our Platforms include user-generated profiles, interactive messaging services and webcam services (“Interactive Services”). These are designed to enable you to communicate with other users of the Platforms (“Other Users”). Information that is provided by you during your use of the Interactive Services may be seen, copied and used by us and Other Users. There is no expectation of privacy when using the Interactive Services and we have no control over how Other Users may use the information you provide. You should exercise caution and discretion before deciding to provide that information.
In addition, if you apply to us for commercial credit or receive commercial credit from us, we will collect, hold, use and disclose your personal information and commercial credit information in order to:
In addition, if you apply through us for commercial credit to an external credit provider, we will collect, hold and disclose your personal information and your commercial credit information in order to:
To find out more on how we deal with your commercial credit information or sensitive information if you apply to us for commercial credit or receive commercial credit from us, please see below under the heading “Commercial Credit Information.”
We may disclose your personal information, including commercial credit information, and sensitive information, to other parties as part of a process of merger, acquisition, sale of our business or our other assets. If you do not wish this to happen, you may notify us by email or post to our contact details referred to under the heading “Our Contact Details”.
If, for any of the above purposes, we disclose your personal information to any supplier of services to our business or to any prospective purchaser of our business we shall do so only if it is reasonably necessary for the purposes listed above and we shall:
How to opt out of receiving direct marketingmaterial
If you wish to raise any concern about direct marketing material you receive from us or through use by others of our databases, please contact us by email or post to our contact details referred to under the heading “Our Contact Details” on page 8.
Where we send you direct marketing material we willalso provide you with a means to advise us that you no longer wish to receive some or all of this material, and/ or that you do not wish to receive specific means of communication from us.
If at any time you wish to change your preference sso as to opt out of receiving that direct marketing material which you no longer wish to receive from one or more of us, you may do so by contacting us by email or post to our contact details referred to under the heading “Our Contact Details” or by any other means referred to in our direct marketing material.
Whether we supply your personal information to overseas recipients
Your personal information may be transmitted to overseas recipients as part of our ordinary business or normal use of our information technology systems.
When we supply your personal information to any overseas recipients, we shall do so only for the purposes listed above and we shall do so in accordance with Australian Privacy Law.
Commercial Credit Information
“Commercial Credit” is credit to finance the purchase of goods or service from us which are for business use and not for personal, domestic or household purposes.
As notified above, we will collect, hold, use and disclose commercial credit information about you if you:
The commercial credit information which we may collect from you includes:
As notified above, we hold, use, collect and disclose your personal and commercial credit information to:
We shall not disclose your credit information to any other party for the purposes of direct marketing though we may disclose other personal information for that purpose as described above.
In order to obtain credit information about you from Credit Reporting Bodies we may be required to disclose to them commercial credit information about you which we hold. Those Credit Reporting Bodies may then include that commercial credit information about you in reports they provide to other credit providers.
We may disclose your commercial credit information to other credit providers on production of your written consent and at our discretion informed by our obligations under Australian Privacy Law.
This includes all the commercial credit information described above with the exception of your Financial Information. It does, however, particularly include:
The details of the Credit Reporting Bodies to whichwe may disclose are available upon request.
“Hardship Information” is information supplied by you or otherwise collected by us in relation to consideration of a variation inthe terms of repayment of any commercial credit granted by us to you.
As notified above, we may collect such information if you:
In the course of you applying for a variation in repayment terms on the grounds of hardship, or us otherwise considering such avariation, we may collect from you or from other sources information about illness, unemployment or other reasonable causes of hardship. This will, in some cases, be “sensitive information” under Australian Privacy Law.
We will only collect personal and/or sensitive information that is relevant to consideration of a variation in your repayment terms on the grounds of hardship. Such information may include:
We will only collect, use, hold and disclose your sensitive information for the following purposes and in the following ways to:
We shall not disclose your sensitive information to any party except for the purposes described above and as permitted by Australian Privacy Law.
In particular, we shall not disclose your sensitive information to any credit reporting body or any other credit provider except as described above and as permitted by the Australian Privacy Law.
As notified above, we may collect personal andsensitive information from you in relation to an application for employment with us. We will collect, hold and use that information solely for the purposes of assessing your application.
We will not, without your express written consent, disclose any such employment information to any person or entity. We will destroy our record of your application within six (6) months of any unsuccessful employment application unless you approve otherwise. If you are successful, your information will become part of your employment record with us.
Notifiable data breaches scheme
In the event of any loss, or unauthorised access or disclosure of your personal information that is likely to result in serious harm to you, we will investigate and notify you and the Australian Information Commissioner as soon as practicable, in accordance with Australian Privacy Law.
How you may access your personal information
You may request access to your personal and credit information held by us by sending your request by email or post to our contact details referred to under the heading “Our Contact Details”.
If we are unable to grant your access to personal or credit information, we will give you our reasons in writing within a reasonable time. These may include where providing the information to you may:
There is no charge to make a request for access toyour personal or credit information but we may apply an administration fee for providing access to your personal or credit information.
How you may correct any personal information wehold about you which is incorrect
If you believe any personal information which we hold about you is incorrect, please contact us by post or email to our contact details referred to under the heading “Our Contact Details” and tell us what information which we hold about you is, in your belief, incorrect and how you want it changed.
We will deal with your request according to Australian Privacy Law and, if required by law, will provide you our response and/or reasons within seven (7) business days of our making our decision and, in any case, no later than thirty (30) days after receiving your request.
If we have supplied credit information which we have agreed to correct to a credit reporting body, we will notify that body within seven (7) business days of making that decision.
If you have an account for one of our Platforms, you will be able to access and update your details on the Platform. We request that you keep your information up-to-date.
How you may complain about how we deal with yourpersonal information
If you are not satisfied with our response to any request you make in relation to your personal information or otherwise have any complaint about how we collect, hold, use or disclose your personal information, please contact our Privacy Officer at our contact details referred to below. Our Privacy Officer will then follow the Altus Group Privacy Complaints Procedure.
If you have contacted our Privacy Officer and are not satisfied with the outcome of our complaints handling procedures in relation to your personal information, you may also refer your complaint to the Office of the Australian Information Commissioner as follows:
The Office of the Australian Information Commissioner GPO Box 5218 Sydney NSW 2001
Fax: 02 9284 9666
or such other body as may replace this office from time to time.
Our Contact Details
All communications you send to us must be sent by post or email to the following address AND marked to the attention of “The Privacy Officer”:
By email: email@example.com
By post: PO Box 3216, Loganholme QLD 4129
Changes to this Policy
We will notify such changes by including the updated policy on our website and Platforms. Where the changes may affect you in a particular way, and you have a contract with us, we will notify you if required by the contract or Australian Privacy Law.
ADDITIONAL RIGHTS UNDER EU LAW
(This section applies if you are located in the European Union (EU) or the United Kingdom (UK))
In addition, under certain conditions, you have theright to:
You can exercise these rights by contacting us(referred to under the heading “Our Contact Details” above).
These rights are subject to certain exemptions set out in applicable UK and EU privacy laws.
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